Translucent Service Desk
  1. Translucent Service Desk
  2. Consultancy Servicedesk

Consultancy Servicedesk

Welcome to Translucent's consultancy servicedesk! Please raise your request here, and we will get back to you as soon as possible.

  • Configuration change request

    A request for change of configuration of one or more applications

  • License Request

    A request relating to license purchases and renewal

  • Technical Fault

    A fault requiring technical expertise

  • General support

    A general request which doesn't fall into other categories

Powered by Jira Service Management
{"xsrfToken":"c2fefd426845764a3bb95e18e49b3c1ff2c430e7_lout","branding":{"id":"2","key":"csd","name":"Consultancy Servicedesk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/2","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0089c2","headerLinkHoverBGColor":"#0089c2","headerBadgeColor":"#0089c2"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to Translucent Service Desk","sharedPortalName":"Translucent Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Translucent Service Desk","sharedPortalName":"Translucent Service Desk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"csd","projectId":10008,"serviceDeskId":2,"name":"Consultancy Servicedesk","description":"<p>Welcome to Translucent's consultancy servicedesk! Please raise your request here, and we will get back to you as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"19","name":"Configuration change request","descriptionHtml":"","callToAction":"Configuration change request","introHtml":"<p>A request for change of configuration of one or more applications</p>","icon":10532,"iconUrl":"https://service.desk.translucent.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[3],"key":""},{"id":"20","name":"General support","descriptionHtml":"","callToAction":"General support","introHtml":"<p>A general request which doesn't fall into other categories</p>","icon":10466,"iconUrl":"https://service.desk.translucent.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"18","name":"License Request","descriptionHtml":"","callToAction":"License Request","introHtml":"<p>A request relating to license purchases and renewal</p>","icon":10481,"iconUrl":"https://service.desk.translucent.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[3],"key":""},{"id":"17","name":"Technical Fault","descriptionHtml":"","callToAction":"Technical Fault","introHtml":"<p>A fault requiring technical expertise</p>","icon":10472,"iconUrl":"https://service.desk.translucent.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[3],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://service.desk.translucent.dk/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[19,18,17,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"75f38529-8f51-3677-a3c7-6e1e6a0d4d85","appLinkName":"System Confluence","appLinkUrl":"https://translucent.atlassian.net/wiki","spaceKey":"CSD","spaceName":"Consultancy Servicedesk","spaceUrl":"https://translucent.atlassian.net/wiki/spaces/CSD","isServer":false},"labels":[],"projectKey":"CSD","serviceDeskId":2,"kbLinkDomainURLs":["https://service.desk.translucent.dk","https://translucent.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0MWFjMmUwMC04NGM2LTQwMDctYmI5Ny03MThlMmQ0OTAxOGIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA4IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTEzNDI4ODcsIm5iZiI6MTc1MTM0MTY4N30.7YFhnCUbD9JWRPJ2NbOFO70BBUPtgI_bErDHEnDvsT8","targetCollection":"upload-project-10008","endpointUrl":"https://api.media.atlassian.com","clientId":"41ac2e00-84c6-4007-bb97-718e2d49018b","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"sharedPortal":{"name":"Translucent Service Desk","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://translucent.atlassian.net/wiki","kbLinkDomainURLs":["https://service.desk.translucent.dk","https://translucent.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=translucent","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c2fefd426845764a3bb95e18e49b3c1ff2c430e7_lout","baseUrl":"https://service.desk.translucent.dk/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://translucent.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"41ac2e00-84c6-4007-bb97-718e2d49018b","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b1b4baebc1704de0b4a1e68c5ec4b592","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}